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Head of Clincal Operations
Remote (US)
Expert · Full time
Posted 5 months ago
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About Seven Starling

Seven Starling is a digital health company designing the next generation of care for women and families. The US has the worst maternal health outcomes and highest cost of care of any developed country, and we’re on a mission to change that. Our community-based model of care combines expert therapy with a small group support system to empower expecting parents throughout pregnancy and beyond. Seven Starling is a female-founded company (co-founded by Tina Beilinson, Julia Cole, and Sophia Richter) that is backed by top tier venture capital investors and healthcare partners.
 
Seven Starling is looking for a Head of Clinical Operations to grow its world-class provider team and oversee care quality and delivery. You will report directly to the COO and work hand in hand with Seven Starling’s Leadership team, including Medical Director and Mental Health Advisory council, to consistently deliver a high quality care experience to our patients. You will be responsible for hiring, training, managing, engaging and retaining our clinical team. You’ll also share feedback with cross-functional teams to refine the care experience and support product development.
 
Our ideal candidate is a behavioral health professional with expertise in perinatal mental health and a passion for building and scaling provider teams. You’ll excel in this role if you are an excellent communicator. You’re excited about working at an early stage company pioneering the future of women’s mental health, and are motivated by the broad impact that you will have in your role!

What we look for at Seven Starling

  • A drive to improve health outcomes by operating with a patient first mindset
  • Dedication to creating a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and lived experiences
  • Grit, hustle, and a “get-it-done” attitude with a comfort with ambiguity and the unknown
  • A bias towards impact using data to prioritize effectively and accomplish more with less
  • An ability to laugh at yourself and with others; we take our work seriously, but want to have fun while doing it!

What you’ll do

  • Grow our provider team, leading interviews and hiring for remote licensed mental health professionals (LPCs, LMFTs, LCSWs, etc.) 
  • Build a world class onboarding and training program to support the continued education and development of Seven Starling’s provider base
  • Develop a culture and engagement model that motivates and excites our clinical professionals to provide best in class care and patient experience
  • Drive provider engagement, including supervision/therapist debrief groups, monthly provider town halls, clinical newsletters and more
  • Own referral protocols and support patient referral process, as needed
  • Share feedback with cross-functional team to refine care experience and support product development
  • Create and execute clinical quality assurance workflows and processes alongside Seven Starling’s Medical Director and Executive Leadership Team

Who you are

  • 10+ years of clinical experience as a mental health professional (e.g., LCSW, LCP, LMFT), with 5+ years of managerial experience. PMH-C is a plus!
  • Proven ability to hire, train, and manage teams of clinical professionals, ideally within digital health and working with high growth organizations
  • Exceptional communication skills with a passion for connecting, building and leading teams
  • Ability to be flexible and embrace change while remaining highly organized
  • Excited to work with an early stage team in building tools and processes from the ground up
 
Perks and Benefits
 
Our focus on health and wellness is deep in our DNA. We believe strongly that we need to take care of ourselves before we can care for others. That’s why we’ve set up a great list of benefits for our team:
  • Unlimited paid time off
  • Competitive parental leave and return to work policy
  • One-time stipend to enhance your work from home experience
  • Medical, dental, and vision insurance 
  • Free One Medical membership 
  • Monthly stipend for your choice of wellness benefits
  • Annual professional development stipend
  • Virtual team events & annual team summit
 
Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.
 
seven starling
Seven Starling is a membership platform that helps parents through pregnancy and early parenthood.
Funding Level:  Early-stage Startup
Total Amount Raised:  2.9 M
Investors
Pear VC
IT-Farm
Expa
Magnify Ventures
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